Hemper Subscription Agreement

Pause, skip or cancel anytime

Scroll to the end of the agreement to continue

Registration and Membership

Monthly subscription boxes for HEMPER CO™, The Hemper Core Box subscription, and The Hemper Pack subscriptions are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. Please note that you may cancel at anytime BUT if you've already been billed for the current month, you'll still receive this month's order and your cancellation will be effective for the next billing cycle. You also have the option to change the frequency of shipments to every 2 months or every 3 months based on your preference! In addition, you can pause your subscription, which means your future orders will be skipped until you resume your subscription.

Your Subscription Contract

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically stay active unless it is canceled. To cancel your subscription at any time, you must do one of the following at least 48 hours prior to your next scheduled renewal date to avoid charge: login to your customer portal at Hemper.co or email support at cx@hemper.co. All subscriptions that are started between the 16th and the last day of any given month will automatically have their renewal date moved to the 15th of the following subscription period. If you subscribe outside of these periods, your renewal date will be your actual sign-up date. If you cancel your subscription after receiving your monthly confirmation email, you’ll still receive this month’s box and your cancellation will be effective for the next billing cycle. Likewise, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the the-current subscription period. We reserve the right to revoke your subscription at any time. If you aren't interested in receiving that month's box, as an alternative we can send a store credit gift card! Please keep in mind that we can only cancel the order if the shipping label has not been created.

Billing and Payments

By starting your HEMPER subscription and providing or designating a payment method during signup, you authorize us to charge you on a recurring monthly/2-monthly/3-monthly (depending on your chosen subscription package) subscription fee at the current rate. We reserve the right to adjust pricing for our subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any price changes to your subscription will take effect following email notice to you.

As a Member, you agree to the following benefits and Terms:

You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. Any account changes made after receiving the order confirmation email will become ONLY EFFECTIVE for the following month, not the current month’s order.

In an effort to get orders to our awesome subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see "Your Subscription Contract" above for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include forwarding your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.

Returns Policy - HEMPER
You have achived Tier 1 in rewards!

Add to achive the next tier

Welcome to Hemper

Please Verify
Your Age

I am NOT over the age of 21

Our products are intended for tobacco or legal use only. You must be 21 years or older to browse this website and purchase products.

Returns Policy

Returns

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center (1140 Motor Parkway, Suite A, Hauppauge NY 11788 in accordance with the following Return Policy:

  • Items must be sent back within 7 days of the delivery date.
  • Incorrect or Missing Items (Note: If such items are not reported within 2 days of delivery, we will not issue store credit. Please email cx@hemper.co for assistance.)
  • Items must be free of stains, residue, deodorant, or wear/use
  • Cleaning Supplies, Rolling Papers & Wraps are non-returnable.
  • Hemper reserves the right to apply a 50% restocking fee.
  • All returns are refunded via online store credit in the form of a Hemper Gift Card or Account Credit.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • Hemper does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Hemper will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Hemper E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping (ONLY IF UNDER 1LB)  for convenience (you can find information on flat rate shipping via USPS.com or by clickinghere). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.



RESERVED RIGHTS REGARDING RETURNS

Hemper reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of possible usage
  • An irregular or excessive returns history used, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Hemper reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. Non-Hemper items sent to our Distribution Center will be discarded upon receipt.

RETURNED TO SENDER & REFUSED PACKAGES

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Hemper does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

DAMAGED/BROKEN ITEMS

Upon delivery of your order, please thoroughly check the items you received. Since glass is fragile and a lot can happen on its way to you, we offer Route Insurance at minimal cost – just in case. Route Shipping Insurance is required for all replacement claims and the claim has to be issued within 48 hours of delivery. The insurance must be added to your cart prior to order completion. Once your order is insured, your order will be protected against loss, theft, and damage. Filing a claim with Route is easy! Follow the link provided in the confirmation email sent bysupport@routeapp.io. Blemishes to products will not be considered as part of a damaged item. All refunds and replacements will be at the discretion of customer support.

INCORRECT OR MISSING ITEMS

Upon delivery of your order, please thoroughly check the items you received. If there are items from your order that are incorrect or missing, we ask that you please provide us with pictures of the following within 48 hours of delivery:

  1. The original packaging your items came in.
  2. The packing slip that came inside your package.
  3. The items that you received in your package.

To help expedite the process please include the photos in your initial email tocx@hemper.co.

Here To Help

Have a question? You may find an answer in our FAQs or you can also contact us:

Customer Services

Mon-Fri: 9:00am - 5:00pm EST

Hemper Box

How Does It Work?

Pick Your Box
Choose Your Frequency
Complete Order
Manage Account Online

What's In the Box?

$100+ Value For Only $39.99

1 NEW Premium Glass Bong
1 NEW Premium Glass Bong
9+ Premium Smoking Accessories
9+ Premium Smoking Accessories

Delivery Frequencies

Subscribe, Pause, or Cancel Anytime
Monthly, Every 2 or 3 Months
Monthly, Every 2 or 3 Months

Discover More

Online Premium Glass & Smoking Accessories

Curated Marketplace With Only Premium Goods
Curated Marketplace With Only Premium Goods