Hemper Subscription Agreement

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Registration and Membership

Monthly subscription boxes for HEMPER CO™, The Hemper Core Box subscription, and The Hemper Pack subscriptions are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. Please note that you may cancel at anytime BUT if you've already been billed for the current month, you'll still receive this month's order and your cancellation will be effective for the next billing cycle. You also have the option to change the frequency of shipments to every 2 months or every 3 months based on your preference! In addition, you can pause your subscription, which means your future orders will be skipped until you resume your subscription.

Your Subscription Contract

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically stay active unless it is canceled. To cancel your subscription at any time, you must do one of the following at least 48 hours prior to your next scheduled renewal date to avoid charge: login to your customer portal at Hemper.co or email support at cx@hemper.co. All subscriptions that are started between the 16th and the last day of any given month will automatically have their renewal date moved to the 15th of the following subscription period. If you subscribe outside of these periods, your renewal date will be your actual sign-up date. If you cancel your subscription after receiving your monthly confirmation email, you’ll still receive this month’s box and your cancellation will be effective for the next billing cycle. Likewise, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the the-current subscription period. We reserve the right to revoke your subscription at any time. If you aren't interested in receiving that month's box, as an alternative we can send a store credit gift card! Please keep in mind that we can only cancel the order if the shipping label has not been created.

Billing and Payments

By starting your HEMPER subscription and providing or designating a payment method during signup, you authorize us to charge you on a recurring monthly/2-monthly/3-monthly (depending on your chosen subscription package) subscription fee at the current rate. We reserve the right to adjust pricing for our subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any price changes to your subscription will take effect following email notice to you.

As a Member, you agree to the following benefits and Terms:

You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. Any account changes made after receiving the order confirmation email will become ONLY EFFECTIVE for the following month, not the current month’s order.

In an effort to get orders to our awesome subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see "Your Subscription Contract" above for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include forwarding your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.

Shipping Policy - HEMPER

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Our products are intended for tobacco or legal use only. You must be 21 years or older to browse this website and purchase products.

Shipping Policy

SHIPPING POLICY

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

PROCESSING TIME FOR SUBSCRIPTION BOXES

Monthly subscriptions boxes ship in accordance to order date and it can take a minimum of 7-10 business days, with a maximum of 15 business days to receive tracking information! Orders start shipping on the 15th of the month.

PROCESSING TIME FOR STORE ORDERS

All store orders are shipped in accordance to order date and it can take a minimum of 1-3 business days, with a maximum of 5 business days to receive tracking information!

SHIPPING TIMELINE FOR STORE ORDERS

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US & International destinations may vary depending on the weight and type of mailing service selected. Store orders will get shipped accordingly depending on the mailing service you chose for your order.

SHIPPING TIMELINE FOR SUBSCRIPTION BOXES

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations can take a minimum of 1-3 business days, with a maximum of 5 business days from the date it is shipped out, not necessarily from the date that it is placed to get delivered.

International delivery varies based on the destination country and can take anywhere from 7-21 business days from the date it is shipped out to arrive.

Taxes

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable.

 

Product Information; Limitation on Quantities

Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available. For the sake of clarity, WE RESERVE THE RIGHT TO SUBSTITUTE ANY OUT OF STOCK PRODUCTS WITHIN AN ORDER WITH DIFFERENT COLORS OF THE ORIGINAL PRODUCT OR SWAP THE PRODUCT WITH A SIMILAR ITEM