5 Star Customer Experience
I had a poor first experience, with multiple glass items arrive cracked. Because it was my first time ordering, I didn't realize I only had a few days to submit my claim through the shipping insurance product that I bought and I was denied. It was such a bummer since the mystery glass piece I received was the one I wanted! However, Hemper totally came through and delivered with a replacement at no extra charge. There's a bunch of goodies in there (something for everyone perhaps) from papers to adaptors to glass. I will say that the jumbo cones do not seem practical at all for me (way too big!) so maybe a smaller size would be ideal for the average joe. Overall, a pleasant surprise and a good experience.