FREQUENTLY ASKED QUESTIONS

What is Hemper?

Hemper is the premium subscription service for monthly smoking essentials, limited edition accessories and celebrity curated boxes. Each box is catered to your smoking lifestyle and sent directly to your door every month discreetly. Each Hemper Box contains the finest quality smoking items as well as the latest gadgets, along with the essentials you know and love. Whether you prefer rolling or glass, we have an option for you!

What's inside a Hemper Box?

Order and find out! Part of our process is that every month our subscribers are surprised with a new glass piece, core smoking essentials, a few surprise items, and accessories they didn't even know they needed. Items can range from cleaning supplies, smellproof tech, rolling accesories, and more! However you're always guaranteed:

Glassentials Box: 10-12 items

Hemper Pack: 7-9 items

Bare Essentials Pack: 4 items

Still not sure? You can check out our past boxes here!

What separates us from our competitors?
We're setting the new standard for monthly smoking accessory boxes. We hand curate 8-12 items every month to pack in your Hemper Boxes, while consistently delivering $70-100 dollars in value for $29.99. What makes us unique is our ability to turn a convenient service provider into a curated lifestyle brand. We work with the leading brands in the industry and have monthly collaborations with celebrities to keep things fresh.
Does my subscription auto-renew?

Yes, all month-to-month orders will renew automatically on the 10th of each month. If you have a different plan, then you’ll be charged on those months.

Depending on your plan frequency, you will be charged. Your plan frequency can be changed in your subscription settings. This allows you to pick the months you receive the box if you find you don’t need the box every month. You can choose to receive your box monthly, every other month, every third month, etc.

You will be charged depending on your plan frequency. You can easily cancel your order from your personal account - please visit the link you are sent when you are billed to change or edit your subscription if you cannot find it on your personal account.

Please note that you may cancel at anytime BUT if you've already been billed for the current month, you'll still receive this month's box and your cancellation will be effective for the next billing cycle.

Monthly subscription Cut-offs are the 25th of each month. Orders placed after the 25th will receive the following month's box.

How do I change my subscription box?

You can change your subscription for the next month at anytime on your personal account. After logging into your account, you will be able to make any changes. Email us for instructions.

Who can buy?

Anyone who is 18+/21+ can purchase our product, depending on your area. All of our products are intended for tobacco use only.

Where do you ship?

We ship to all 50 states, Canada & Worldwide.

Shipping rates are as follows:

  • Bare Essentials - $2 shipping to US, $3.25 shipping to non-US
  • Hemper Pack - 7$ to Canada, $11 to Non-US/Canada
  • Glassentials Box - $11 to Canada, $18 to non-us/canada
What is the refund policy?

If you are not satisfied with the contents of your box - you may request a refund as long as the contents are not used and the box is returned to us with all it's contents. Returns are subject to a processing fee of $6. You have 48 hours from the day of delivery to request a return.

Where is my Hemper Box?

Please visit the Shipping tab above for more information

JANUARY GLASSENTIALS BOXES WILL BEGIN SHIPPING ON 1/15 - Stay tuned for updates!

All Box Orders are shipped between the 14th and 30th of the month, if you have not received a tracking number within this time frame, please email us at contact@hemper.co

All of our boxes are shipped discreetly in a white-unmarked solid bag - this helps maintain privacy to the up-most extent. We ship under our fulfillment company, BRH Fulfillment, to maintain our discreet shipping.  Nowhere on the physical packaging itself (including the return address) is there anything HEMPER related!

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