FREQUENTLY ASKED QUESTIONS

What is Hemper?

Hemper is the premium subscription service for monthly smoking essentials, limited edition accessories and celebrity curated boxes. Each box is catered to your smoking lifestyle and sent directly to your door every month discreetly. Each Hemper Box contains the finest quality smoking items as well as the latest gadgets, along with the essentials you know and love. Whether you prefer rolling or glass, we have an option for you!

What's inside a Hemper Box?

Order and find out! Part of our process is that every month our subscribers are surprised with a new glass piece, core smoking essentials, a few surprise items, and accessories they didn't even know they needed. Items can range from cleaning supplies, smellproof tech, rolling accesories, and more! However you're always guaranteed:

Hemper Box: 10-12 items

Hemper Pack: 7-9 items

Bare Essentials Pack: 4 items

Still not sure? You can check out our past boxes here!

What separates us from our competitors?
We're setting the new standard for monthly smoking accessory boxes. We hand curate 10+ items every month to pack in your Hemper Boxes, while consistently delivering $100+ dollars in value for $29.99. What makes us unique is our ability to turn a convenient service provider into a curated lifestyle brand. We work with the leading brands in the industry and have monthly collaborations with celebrities to keep things fresh.
Does my subscription auto-renew?

Yes, all month-to-month orders will renew automatically 1 Month from your Initial Order Date.  If you have a different plan, then you’ll be charged on those months.

Depending on your plan frequency, you will be charged on a recurring schedule. Your plan frequency can be changed in your subscription settings. This allows you to pick how often you receive the box if you find you don’t need the box every month. You can choose to receive your box monthly, every other month, every third month, etc.

You can easily cancel your order from your personal account - please visit the link you are sent when you are billed to change or edit your subscription if you cannot find it on your personal account.

Please note that you may cancel at anytime BUT if you've already been billed for the current month, you'll still receive this month's box and your cancellation will be effective for the next billing cycle. 

Monthly subscription Cut-offs are the 25th of each month. Orders placed after the 25th will receive the following month's box.

How do I change my subscription box?

You can change your subscription for the next month at anytime on your personal account. After logging into your account, you will be able to make any changes. Email us for instructions.

Who can buy?

Anyone who is 18+/21+ can purchase our product, depending on your area. All of our products are intended for tobacco use only.

Where do you ship?

We ship to all 50 states, Canada & Worldwide.

Shipping rates are as follows:

  • Bare Essentials - $2 shipping to US, $3.25 shipping to non-US
  • Hemper Pack - 7$ to Canada, $11 to Non-US/Canada
  • Hemper Box - $11 to Canada, $18 to non-us/canada 
  • FOR INTERNATIONAL ORDERS:
    • Check your address before confirming your order, we are not responsible for packages that are lost abroad, and a reshipment will incur another shipping fee.
    • There is a possible VAT charge upon delivery.
    • We are not responsible for any customs fees.
  • Adult signature required upon delivery
What happens if I receive broken glass?

We replace all glass that arrives broken with photo evidence of the breakage to contact@hemper.co within 48 hours of receipt of the box!

What happens after you order your Hemper box?

Monthly subscription box orders will begin shipping on the 14th and continue shipping until the 13th of the following month.

Please note that we ship monthly boxes in accordance to order date and it can take a minimum of 7-10 business days, with a maximum of 15 business days to receive a tracking link!

If you haven’t received a tracking email within this time frame, please email us at contact@hemper.co

Also, please note that both USPS First Class Mail and Priority Shipping are USPS services that take effect after your box has left our facility, NOT from your original order date!

All of our boxes are shipped discreetly in a white-unmarked solid bag - this helps maintain privacy to the up-most extent. We ship under our fulfillment company, BRH Fulfillment, to maintain our discreet shipping. Nowhere on the physical packaging itself (including the return address) is there anything HEMPER related!

What is the refund policy?

If you are not satisfied with the contents of your box - you may request a refund as long as the contents are not used and the box is returned to us with all it's contents. Returns are subject to a processing fee of $6. You have 48 hours from the day of delivery to request a return.   

A mid-billing period cancelation is also subject to a $6 processing fee per box.

Didn't find an answer to your question? Contact us below!

Contact us through any of the following:

Email: Contact@hemper.co

Phone: (740) 743-6737

Text: (740) 743-6737